The case of Baderman Island Resorts

Baderman Island Resorts, alongside with Boardman Management group, has develop a curriculum available for their employees, no matter their level.  The courses are taught by Boardman Corporate University and are available on online and face-to-face formats.  The purpose of this university is to create opportunities for employee learning while supporting training for administrative positions (managers and supervisors).  The courses are at no cost for the employees to increase retention.

What technologies are currently in use?

Technology provided for Baderman Island employees is very limited. There are many areas where employees could benefit from training. The different areas that can benefit are lodging, food services, event center, and operations. From the information provided on the website I can see that in the food services department there are several restaurants that are independently managed, but no specific training is offered by Baderman Island. An initial technology training could benefit the restaurant management personnel. From there they can decide what other technology they want to implement.

The event center is another place that can benefit from training. The event center is managed by the organization and is an important part of Baderman Island because many people staying there and people who are not lodging there hold special events in this center. Technology information is vague, but an event center is a place where technology is always used and sometimes things can go wrong in the middle of an event. Technology used in event centers usually includes sound, lights, and tools to register guests and personal items that they might have.

How does the organization manage those technologies?

In addition to the technical assistance the island resort needs to provide to Baderman employees, there should also be such assistance to serving and correcting system upgrades and failures. First, the Boardman Group will need to establish a set standard for the new system and what will be expected of the employees trained by it. The standard will create the foundation for how the training will be created and the employees will learn from the training.

Next there will need to be a team to create the new system tools and training guides. Using the standards given by the Boardman Group, the new system tools and training environment should be created for the enhancement of the system. Once the system has been upgraded with the new tools, new training manual will need to be created. The manual will best provide written information on the tools, provide help when needed and troubleshooting information to fix basic and/or common system troubles. Then the manual and a training environment should be used to train the associates.

How does the organization address concerns such as the type and size of bandwidth and the capability of implementing Web 2.0 tools?

Baderman Island Resort offers classes face to face or online for employee development. Online courses are offered using similar asynchronous technologies to blackboard. For face to face courses, the resort convention center can hosts up to 300 students. Information on specific technologies available in the convention center is limited; no specific amenities are listed.

The convention center is managed by resort administration. However, any courses held in the center would be managed by Boardman Management Group. Supplemental technologies used in the room will need to be provided by Boardman. In addition, Boardman will host all technologies for online classes.

Specific information on the implementation of web 2.0 tools and the handling of other technological concerns is limited. As a service provider for the resort, Boardman Management Group would need to provide the technical assistance to Baderman employees. They would need to make clear the technological necessities for each of the classes and ensure that the resort is equipped with the proper bandwidth for face to face classes.